Support

MyMerchantOffice® service is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.

Customer Service

FDIS supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants' needs.

POS Help Desk

Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment.

Gateway Support

The Technical Support Department assists merchants with the First Data^SM Global Gateway, other Internet gateways and processing software.

Merchants can get help with setup of the Global Gateways service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps merchants implement the API service for transaction processing and manages shopping cart compatibility.

Interactive Voice Response

Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.

Merchant Club

The Merchant Club (MC) offers merchants numerous value-added benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.

Fraud Protection

From the latest encryption regulations to fraud protection, check conversions and reconciliation of statements, FDIS is able to help deliver safe, reliable transactions through our alliance with LinkPoint International and the LinkPoint® e-commerce payment services.

The LinkShield® service from LinkPoint International gives merchants fraud-risk ratings that measure the likelihood of fraud for each transaction right at the point of sale, allowing merchants the opportunity to help prevent fraud before it happens.

The Verified by Visa® and MasterCard SecureCode help merchants identify that the person using the card in a non-face-to-face transaction is actually the cardholder.

Loss Prevention

FDIS Loss Prevention Department helps merchants reduce the risk of credit card fraud by carefully monitoring merchants' transaction activity.

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Services by Cardservice International.

The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS San Gabriel Valley is an independent agent for Cardservice International.